XEROX - YOU WILL ALWAYS BE REQUIRED TO HAVE THE SERIAL NUMBER OF THE UNIT FOR ALL CALLS
SUPPLIES: Always check to ensure you have supplies on hand for your device. Your devices are accompanied by a proactive service which will automatically alert Xerox to place a supply order when toner is running low. This also applies to drums on your printers/copiers. It is always best to have a spare on hand in case of a delay receiving the consumables or an alert being missed. Consumables may take 3-5 business days to arrive. If you notice that you do not have extra supplies on hand you can have the office log into the Xerox Portal, find your device and order supplies, or anyone can place a call with the serial number of the device ready for the call.
To place supply orders please call: 1-855-500-4240 Or visit the Portal: https://office.services.xerox.com/xsp/NSSB
To place a service request please call: 1-855-500-4240 Or visit the Portal: https://office.services.xerox.com/xsp/NSSB
ONCE DEPLOYMENT IS COMPLETE IT IS IMPORTANT TO ADDRESS ISSUES, IF ANY, WITH THE DEVICES, LOCATIONS, SERVICE, DELIVERY OF CONSUMABLES ASAP. YOU CAN CONTACT XEROX, OR YOU CAN EMAIL firstname.lastname@example.org AND I CAN ESCALATE THE ISSUE. WE HAVE 90 DAYS FROM DEPLOYMENT AS A "TRIAL RUN" WHICH GIVES ENOUGH TIME TO ADDRESS ANY POSSIBLE CONCERNS WHICH MAY OR MAY NOT RESULT IN MOVING OR ADDITION OF ANOTHER DEVICE IF IT IS DEEMED NECESSARY.
****** SUMMARY OF SUPPORT PROCEDURES:
IF YOU EXPERIENCE TROUBLE WITH YOUR DEVICE YOU ARE TO CONTACT XEROX FIRST, NOT THE TCRSB TECH DEPARTMENT, WITH THE SERIAL NUMBER OF THE DEVICE AND READY TO DESCRIBE THE PROBLEM.
IF YOU NEED "HOW TO" INSTRUCTIONS, YOUR FIRST STEP WOULD BE TO VISIT THE XEROX WEBSITE, THE SECOND STEP IS TO CALL XEROX FOR SUPPORT